Return Policy

RETURN AND REFUND AND EXCHANGE

RETURN

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 24 hours (beginning on the day after the day you receive the goods), and you then have 3 days to return the items. If you are returning an item via a post, please send us the details of your delivery. No return shall be made if the product is found defective.

REFUND

LoveGen does not accept or allow any refund on the returned items. Subject to the provisions of section 8(i), You may exchange the product within the specified time.

EXCHANGE

LoveGen exchange policy allows you to exchange any product purchased online within 15 days of receipt. Exchange have a cost and please find our F.A.Q page to see about cost information. You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved.