Shipping & Delivery

Shipping and Processing

Our shipping and processing charges are intended to compensate designated shipping companies in addition to cover for the cost of processing your order, handling and packing the purchased products and delivering them to you. The risk of loss and title for items deliverable to you pass to you upon our delivery to the carrier.

Payment and Credit Note

Lovegen shall have the right to refuse or cancel any order / orders whether or not the order has been confirmed and your credit/debit card or mobile banking wallet charged within 14 (fourteen) working days from the date of placement of your order. If your credit/debit card or mobile banking wallet has already been charged for the purchase and your order is canceled, Lovegen shall issue a credit note/refund the charged amount within a reasonable period of cancellation of the same.

RETURN AND REFUND AND EXCHANGE

RETURN

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 24 hours (beginning on the day after the day you receive the goods), and you then have 3 days to return the items. If you are returning an item via a post, please send us the details of your delivery. No return shall be made if the product is found defective.

REFUND

LoveGen does not accept or allow any refund on the returned items. Subject to the provisions of section 8(i), You may exchange the product within the specified time.

EXCHANGE

LoveGen exchange policy allows you to exchange any product purchased online within 15 days of receipt. Exchange have a cost and please find our F.A.Q page to see about cost information. You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved.