Terms and Condition


Welcome to www.lovegenbd.com. We are an internationally well reputed fashion Brand named LoveGen Bangladesh where our customers can find wide ranges of clothing, formal wear, casual wear and other fashion items.

All references hereby referred as “we", "us" or "Lovegen” denotes to www.lovegenbd.com and "you" or "your," as applicable, mean the person that accesses, uses, and/or participates in the website in any manner.

Here are the terms and conditions governing your access and use of www.lovegenbd.com along with its related sub-domains, sites, mobile app, services and tools (the "Site"). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the "User Agreement"). These terms and conditions ("Terms of Use") and the Privacy Policy (as defined below) constitute a legally-binding agreement between “Lovegen” and “you”. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the website and mobile application, including the classified advertisements, forums, various email functions and Internet links, and all content and services available through the domain and sub-domains of “Lovegen” located at www.lovegenbd.com or Its Mobile Apps(collectively referred to herein as the "Product"), and (ii) the online transactions between those users of the Product who are offering services (each, a "Service Provider") and those users of the Product who are obtaining services (each, a "Service User") through the Product (such services, collectively, the "Services").

This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. This agreement is executed between you and Lovegen and if you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site and Brand www.lovegenbd.com is totally owned and operated by Lovegen Bangladesh.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes. These terms incorporate the Privacy Policy and apply to all users of the Website, including users who are also contributors of video content, information, private and public messages, advertisements, and other materials or Services on the Product.


To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.


www.lovegenbd.com has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is hereby incorporated into the Terms of Use set forth herein. Your use of this Product is governed by the Privacy Policy.


Www.lovegenbd.com hereby grants you a non-exclusive, revocable license to use the Website, Apps or its product as set forth in the Terms of Use; provided, however, that (i) you will not copy, distribute, or make derivative works of the Website, Apps or its product in any medium without Lovegen's prior written consent; (ii) you will not alter or modify any part of the Website, Apps or its product other than as may be reasonably necessary to use the Website, Apps or its product for its intended purposes; and (iii) you will otherwise act in accordance with the terms and conditions of the Terms of Use and in accordance with all applicable laws.


Use of the Product is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent, acknowledge and agree that you are at least 18 years of age, and that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the Website, Apps and Services offered through this Website, Apps do not violate any applicable law or regulation. Your Account (defined below) may be terminated without warning if we at our discretion, believe that you are under the age of 18 or that you are not complying with any applicable laws, rules or regulations.

You need not register with www.lovegenbd.com to simply visit and view the Product, but to access and participate in certain features of the Product; you will need to create a password-protected account ("Account"). To create an account, you must submit your name and email address through the account registration page on the Product and create a password. You will also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to www.lovegenbd.com in providing you with a more customized experience when using the Product. You may also register for an Account using your existing Facebook account and log-in credentials (your "Third-Party Site Password"). In some cases your account might be created by us upon your verbal request to LovegenBD.com

You are solely responsible for safeguarding your password and, if applicable, your Third-Party Site Password (collectively, "Passwords") at all times and shall keep your Passwords secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify LovegenBD.com


Please understand that our featured items offered are in limited quantities and, because of their limited availability and nature of production, stock will not and cannot be refreshed. That means once an item is gone; it may be gone for good and may not appear on the Website again. When an item featured on lovegenbd.com is no longer in stock, we make every attempt to remove that item from the Website at our earliest. Should you have any questions concerning the availability of a particular item, please contact us between 9:00 A. M – 6:00 P.M (BST) in the following day.


The prices displayed on the Website are quoted in Bangladeshi Taka (BDT.).


i) Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, due to monitor discrepancies of personal computer/laptop/tablet/hand-held devices/mobile, we cannot guarantee that your display of color will be accurate.

ii) Pricing

In the event a Lovegen product is listed at an incorrect price due to photographical error, typographical error or error in pricing information, Lovegen shall have the right to refuse or cancel any order placed for products listed with the incorrect price.

All our product prices and services are subject to taxes, VAT as applicable by laws of Bangladesh.

iii) Payment and Credit Note

Lovegen shall have the right to refuse or cancel any order / orders whether or not the order has been confirmed and your credit/debit card or mobile banking wallet charged within 14 (fourteen) working days from the date of placement of your order. If your credit/debit card or mobile banking wallet has already been charged for the purchase and your order is canceled, Lovegen shall issue a credit note/refund the charged amount within a reasonable period of cancellation of the same.

iv) Shipping and Processing Fees

Our shipping and processing charges are intended to compensate designated shipping companies in addition to cover for the cost of processing your order, handling and packing the purchased products and delivering them to you. The risk of loss and title for items deliverable to you pass to you upon our delivery to the carrier.


Despite our best efforts, there may be information on our Website or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Lovegen reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We endeavor to present the most recent, most accurate, and most reliable information on our Website at all times. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.


Not with standing anything contained in the terms or in any content of Lovegen Website or App or any medium, Lovegen does not agree to provide any warranty or guarantee with respect to the products.


The Website, Apps or its Product may now or in the future permit the submission of videos or other communications submitted by you and other users, including without limitation, your Profile, your Offer, your Wants, any Feedback, and all Submitted Content, and the hosting, sharing, and/or publishing of such Submitted Content. You understand that whether or not such Submitted Content is published, Lovegen does not guarantee any confidentiality with respect to any Submitted Content.

You agree that any Submitted Content provided by you for which you authorize to be searchable by Registered Users who have access to the Website is provided on a non-proprietary and non-confidential basis. You agree that Lovegen shall be free to use or disseminate such freely searchable Submitted Content on an unrestricted basis for the purpose of providing the Services.

You are aware that any information provided by you in the Submitted Content towards locating a professional who ordinarily is bound to maintain confidentiality under law with his/her client (i.e. a doctor or a lawyer) is not extended to Lovegen.

Lovegen may also disclose user information including personal information if Lovegen reasonably believes that disclosure (i) is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) would potentially mitigate Lovegen’s liability in an actual or potential lawsuit, (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity, (iv) to enforce this Agreement (including, but not limited to ensuring payment of fees by users), or (v) as may be required or necessary to deter illegal behavior (including, but not limited to, fraud).


You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Website, Apps or its product, including your profile ("Profile"), the posting of your desired Service ("Want"), or the posting of any opinions or reviews in connection with the Website, Apps or its product, the Service, the Service User or any other cyber act which amounts to illegal act as per the laws of Bangladesh.


If you send or transmit any communications, comments, questions, suggestions, or related materials to Lovegen whether by letter, email, telephone, or otherwise (collectively, "Suggestions"), suggesting or recommending changes to the Website, including, without limitation, new features or functionality relating thereto, all such Suggestions are, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and Lovegen is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Suggestions, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Suggestions. You understand and agree that Lovegen is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Suggestions, and you have no right to compel such use, display, reproduction, or distribution or seek recognition if the Suggestions are in fact implemented.


Aspects of the Website and other Lovegen services may be supported by advertising revenue. As such, Lovegen may display advertisements and promotions on the service. The manner, mode and extent of advertising by Lovegen on the Website are subject to change and the appearance of advertisements on the Website does not necessarily imply endorsement by Lovegen of any advertised products or services. You agree that Lovegen shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the result of the presence of such advertisers on the Website.

Lovegen may also use the data and information collected from the website and App usage by the users to promote and show other products or materials or services hosted by third party or Lovegen itself. You agree that your data and information is permitted to be processed by Artificial intelligence for the usage of further business ventures.


Lovegen reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof), any offer of the service, offer on products with or without notice and in its sole discretion. You agree that Lovegen shall not be liable to you or to any third party for any modification, suspension or discontinuance of Lovegen services.

Lovegen expressly disclaims any and all liability in connection with all Submitted Content. Lovegen will remove any Data or Submitted Content if properly notified. Lovegen reserves the right to remove any Data or Submitted Content without prior notice. Lovegen will also terminate a user's access to the Website, if he or she is determined to be a suspected user. Lovegen also reserves the right, in its sole and absolute discretion, to decide whether any Data or Submitted Content is appropriate and complies with these Terms of Use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length. Lovegen may remove such Submitted Content and/or terminate a user's access for uploading such material in violation of these Terms of Use at any time, without prior notice and in its sole discretion.


You hereby acknowledge and agree that Lovegen, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your Account, block your email or IP address, cancel the Website or otherwise terminate your access to or participation in the use of the Website (or any part thereof), or remove and discard any Submitted Content on the Website ("Termination of Service"), immediately and without notice, for any reason, including without limitation, Account inactivity or if Lovegen believes or has reason to believe that you have violated any provision of the Terms of Use.


You may cancel your use of the Website and/or terminate the Terms of Use with or without cause at any time.


To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Lovegen reserves the right to cancel all past, pending and future orders without any liability. Lovegen also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and service unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Any promotional voucher used for the cancelled orders may not be refunded. If a Service User violates any of the below referenced rules, it will be taken as Fraudulent activity and Lovegen, in its sole discretion, may take any of the following actions:

(a) Cancel the Posting/order;

(b) Suspend/Limit the Service User's Account privileges;

(c) Necessary Action as per Country’s Rules and Regulations;

(d) Necessary actions as per company’s policy.


All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, logo, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. By this agreement you agree that, you shall not take any action or act which infringes or violates the Intellectual Property right and you shall be subject to legal action in case of such occurrences.


The Terms of Use shall be governed in all respects by the laws of Bangladesh and any legal proceeding/disputes arising out of this Agreement will be subjected to the prevailing legal system of Bangladesh.


We will make every effort to respond quickly to applicable email messages, but Lovegen is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding the products our merchandise and our services, however, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Website or any email connection. All your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our organization through website shall become and remain the property of Lovegen. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.